Public offer
1. General conditions
1.1. «Solovjinaya karusel» hereinafter «Seller», discloses Public agreement of goods (services) selling following the form provided at the official Seller website sol-karusel.ru.
1.2. In accordance with article 437 of the Civil Codex of the Russian Federation, this document is a public offer. In case a respective individual agrees to the conditions below, they perform payment for Seller’s goods in accordance with the conditions of the current agreement. In accordance with section 3 article 438 of the Civil Codex of the Russian Federation, payment for the goods by Customer is equal to the acceptance of the offer, which equals the execution of the contract under the conditions stated in the offer.
1.3. Having regard to the above, familiarize oneself with the text pf the public offer. If you do not agree with any section of the offer, you may refuse from purchasing the goods or using the services provided by Seller.
1.4. In the current offer, the terminology below has the following definitions if the context does not require anything else:
- «Offer» – public offer of Seller, addressed to any respective individual (citizen), to sign an agreement of sale and purchase (hereinafter – «Agreement») on the current conditions stated in the Agreement including all of its applications.
- «Customer» – a respective individual that signed an Agreement with Seller on conditions stated in the Agreement.
- «Acceptance» – full and unconditional acceptance of the Agreement conditions by User.
- «Goods» – a list of items from the product range introduced on the official Internet website
- «Order» – certain items from the product range of Goods stated by User while placing the order at the Internet-website or with the help of Call-taker.
- «Delivery» – courier services in delivering Order.
2. The subject of an agreement
2.1. Seller sells Goods in accordance with the actual price list published on the Internet-website of Seller sol-karusel.ru. Customer performs that payment and accepts Goods in accordance with the conditions of the Agreement
2.2. This Agreement and its applications are official documents of Seller and an integral part of the offer.
3. Order finalization
3.1. Ordering of Goods is performed by Customer through Internet-website sol-karusel.ru.
3.2. Customer agrees to provide the following registration information about themselves when registering at the Internet-website of Seller:
- First name;
- Contact phone number.
3.3. When placing the Order with the help of a Call-taker Customer agrees to provide the information stated in section 3.2. of the current Agreement.
Accepting the conditions of the current Agreement by Customer is completed through filling out the necessary data to the registration form at the Internet-website or when placing the Order with the help of a call-taker by Customer.
Customer has the right to change their own registration information. The call-taker cannot change or edit Customer’s registration information without the consent of the latter.
Seller agrees not to disclose Customer’s data, stated while registering at the website sol-karusel.ru and while placing the order, to anybody not related to the Order completion.
Having confirmed the order of the chosen Goods, Customer provides the call-taker with the necessary information in accordance with the procedure stated in section 3.2. of the current Agreement.
3.4. Seller and Call-taker are not responsible for the content and accuracy of the information given by Customer while placing the order.
3.5. Customer is responsible for the accuracy of the information given while placing the order.
3.6. Performed payment of the order directly placed at the Internet-website by Customer means the consent of Customer with the conditions of the current Agreement.
The day of payment for the order is the day of execution of the contract of sale and purchase between Seller and Customer.
3.7. All informational materials presented at the website sol-karusel.ru are provided for reference and cannot fully give accurate information about certain qualities and characteristics of Goods.
If Customer has any questions related to qualities and characteristics of Goods, they have to consult the call-taker before placing the order.
4. Time of Order execution
4.1. Time of Order execution depends on the availability of ordered items of Goods in Seller’s storage and the time necessary for the Order processing.
Time of Order execution can be negotiated with Customer on extraordinary occasions considering characteristics and the quantity of ordered Goods.
In case of Goods absence in the Seller’s storage including the reasons that do not depend on the latter, Seller agrees to withdraw this item from Customer’s Order.
Seller agrees to inform Customer about the changes to the contents of delivery of the Order through the Call-taker.
4.2. Order is considered delivered at the moment of handing it over to Customer. Signing up the courier’s form, Customer confirms Order execution.
4.3. Seller is not responsible for improper execution of Order in case when Customer has provided Seller with incorrect contact information.
4.4. In case of improper delivery of Order due to a fault of Seller, the repeated delivery is free of charge.
5. Order payment
5.1. Payment of the completed Order is processed through cashless payment.
5.2. Prices to any items of Goods stated at the Internet-website sol-karusel.ru, can be changed by Seller in a one-way fashion without informing Customer.
In case the prices to the ordered Goods are changing, Call-taker agrees to inform Customer about these changes on an urgent basis. Customer has the right to confirm or withdraw the Order.
In case Customer is unavailable for contact, Order is considered cancelled within 14 days from the day of the Order placement.
5.4. Delivering conditions to all Orders with delivery across Russia are stated at the website of «Solovjinaya karusel» company sol-karusel.ru, in the section «Payment and Delivery». They have to be discussed with Call-taker.
5.5. Money resources are accepted in the form of cashless payment.
6. Goods delivery
6.1. Seller’s responsibility in Goods supplying with the delivery conditions is considered fulfilled from the moment of signing of transportation documents by Customer.
6.2. Right of Goods ownership and risk of accidental damage and/or loss of Goods are conveyed to Customer from the moment of factual handing Goods over and signing of transportation documents by Customer while delivering.
6.3. The prices of delivery and delivery conditions are stated in the website of the company sol-karusel.ru.
7. Return of Goods
7.1. In accordance with section 4 article 26.1 the law of the Russian Federation № 2300-I «Consumer rights protection», Customer has the right to refuse of the ordered Goods at any time before the moment of Order execution.
7.2. Customer cannot refuse of the paid Order (or its part) of a proper quality if it has individually set characteristics.
7.3. In accordance with section 2 «The catalogue of non-returnable and non-exchangeable to comparable goods of other size, shape, bulk, model, colour or complement non-foods of proper quality», approved by the Russian Federation government decree №55 from 19.01.1998.
7.4. In case Seller delivered the Order of improper quality, Customer agrees to present the Goods to Seller’s office on the urgent basis to perform quality inspection of the Goods.
7.5. In accordance with article 22 the RF law №2300-I «Consumer rights protection» amount paid by Customer for the Goods of improper quality shall be returned to Customer within 10 calendar days from the moment of lodging a claim.
7.6. Goods of prober quality cannot be returned in accordance with the RF government decree №1222 from 20.10.1998, №81 from 06.02.2002.
7.7. Goods return is carried out on the basis of a written request of Customer, sent to the Seller’s office.
7.8. Goods of proper quality return is carried out on Customer’s expenses and is organized directly by them.
7.9. Goods return is carried out on workdays from 10 a.m. to 17 p.m. in the Seller’s office.
7.10. Overhead or formal note about the goods return are written when Customer returns goods of proper quality. There should be stated:
- long trade name of Seller;
- first name, last name, middle name, and passport data of Customer;
- goods trade name;
- reason for goods returning;
- date of Goods handing over;
- amount that should be returned;
- Seller’s and Customer’s signs.
7.11. The return of the amount paid for the goods is carried out within 10 (ten) work days from the day of lodging a request by Customer.
7.12. To return the money resources placed to the Company’s operating account by mistake, Client has to file a written application and enclose a copy of passport, receipts/checks that prove the mistaken deposit.
This application is to be sent to the mailing address: 305000, Kursk, 6 Volodarskogo st., apt. 15.
After the written application with the copy of passport and receipts/checks is received, the Company performs the return within 10 (ten) work days from the moment of receiving an application to the operating account of Client stated in the application.
In this case, the sum of the return will be equal the cost of the Order.
Application lead time and return of money resources to Client dates from the moment of receiving an application by Company and is counted within working days without holidays/days off.
If an application was received by Company after the 18th working day or on the holiday/day off, the moment of receiving an application by Company is considered the next working day.
Customer has to present a request for the return to Seller either in writing mailed to the address: 305000, Kursk. 6 Volodarskogo st, apt. 15 or e-mailed to mik46byh@mail.ru.
A request can be written in no particular form with obligatory reference to Customer contact information, which are the same as those stated when ordering Goods, returned Goods item and the reason for return.
Customer has a right to ask all questions to Seller who can be reached at +7 (910) 310-90-26.
8. Copyright rights
8.1. All text information and images presented at the Internet-website sol-karusel.ru are proprietary of Seller and/or their suppliers and producers of Goods.
9. Rights, responsibilities, and liabilities
9.1. Seller is not responsible for the improper use by Customer of the Goods ordered at the Internet-website or with the help of a Call-taker.
9.2. Seller has the right to transfer their rights and responsibilities at the Orders execution to the third parties.
9.3. Seller has a right to recording phone negotiations with Customer.
Phone conversations are recorded for the purpose of controlling of Call-takers and Orders execution quality control.
In accordance with section 4 article 16 of the Federal Law «About information, information technologies and data protection», Seller agrees:
- to prevent security attacks of information and/or its transferring to the third parties who are not directly related to Orders execution;
- timely discover and suppress such facts.
9.4. Right of ownership of the Order and risk of its accidental loss or damage are placed on Customer from the moment of handing the money resources over to the Delivery service person.
9.5. Customer has a right to send all objections related to improper Order execution to e-mail address stated at the Internet-website sol-karusel.ru in the section “contact information”. All information obtained is processed within a very short time.
10. Company details:
IE Taratayko Alexander Ivanovich
Primary State Registration Number: 304463233600436
Licence №000260808 from 22.06.2005
Individual Taxpayer Number: 463100471576
Operating account: 40802810833020103159 Sberbank of Russia Kursk №8596
Correspondent account: 30101810300000000606
BIK: 043807606
Registered address: 305000, Kursk, 6 Volodarskogo st, apt.15
Actual address: 305044, Kursk, 23 2nd Rabochaya st
Phone number: +7 (910) 312-04-75